Return Policy

JPMS is dedicated to providing you the best customer experience possible. Only products purchased on JPMS online may be returned for refund.

Time Limit on Returns

You may return most new, unused and unopened items within 30 days of the delivery date to receive a refund to the payment method used to purchase. Store credit will be issued for returns granted after 30 days of delivery when product is returned to the processing center.

Returning Free Products/Gift with Purchase

You may keep the free gift with purchase that you received as a part of your order.

Refunding Shipping Fee

JPMS will pay the return shipping costs only if the return is a result of our error (you received an incorrect or defective item). JPMS does not accept CODs for returned merchandise. Return shipping charges are the responsibility of the purchaser.

Returning Your Order by Mail**

Mail your return with the packing slip to the below address. It is recommended to use a traceable shipping method via UPS, DHL, FEDEX or USPS. JPMS is not responsible for returns that are lost or missing in transit.

JPMS Online
Returns Department
20705 Centre Pointe Pkwy
Santa Clarita, CA 91350

**For your protection and to ensure prompt delivery please RETURN PRODUCTS TO JPMS BY GROUND-ONLY SHIPPING METHODS – Certain items in your order may be considered Hazardous Materials (HAZMAT). Hazardous Materials are as follows: aerosol items, some alcohol-based items, items that contain contents under pressure, and others (e.g., hairspray and items containing flammable, volatile or corrosive chemicals).

Refund Processing Time

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).