Frequently Asked Questions

GENERAL

How do sales of Paul Mitchell products benefit the professional beauty industry?   

Helping stylists achieve success is at the heart of everything we do! When you purchase a Paul Mitchell product through one of our authorized retail partners, a portion of the sale supports eligible stylists through commissions earned via our Pro Rewards program.  

Who do I contact for customer support?  

Please contact the retailer of purchase directly.

I work at a salon and am interested in carrying your products. How do I get started?

Fill out the form here and our team will connect you with the right resources and support for your needs.

PRODUCTS

How do I get a list of ingredients for one of your products?  

Within the U.S., ingredients are listed on the individual product pages on PaulMitchell.com.

Are any John Paul Mitchell Systems products vegan or gluten-free?

Yes, we offer many vegan and/or gluten-free options! When applicable, you will find this information indicated on the details tab of our product pages.

Do you test your products on animals?

Our products are proudly cruelty-free. In fact, we were the first professional beauty company to announce that we do not conduct or endorse animal testing!