Shipping

An Important Update About Shipping
Shipping may be delayed to give our employees time to rest and recharge this holiday weekend. Orders received after 11am PT on 9/1 may not ship until 9/11.

John Paul Mitchell Systems (JPMS) online orders ship to the Continental U.S., Alaska, Hawaii and U.S. Territories. Orders submitted by 11am PT are typically processed within 2 business days (M-F, excluding major holidays). Please factor in this processing time when selecting a shipping method. Please check the carrier website for delivery days in your area.

Below are the shipping options available for your package. Please note that orders are shipped from our Los Angeles fulfillment center when selecting the option that best suits your delivery needs during Checkout.

Shipping Methods, Rates and Delivery Times

Ground: Up to 8 business days within the contiguous U.S.

Express 2-3 Days: 2-3 business days to most areas

Standard Overnight: Next-business-day delivery by end of day

Ground Shipping

Available for shipments only within the Continental U.S.

All Other Shipping Methods

Available for shipments to Continental U.S.

Alaska and Hawaii

Must select 2nd Day or Overnight.

Rates

The shipping rates for many items we sell are weight-based and vary by destination. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

JPMS Processing Time

Orders submitted by 11am PT are typically processed within 2 business days (M-F, excluding major holidays).

Hazardous Materials

Certain items in your order may be considered Hazardous Materials (HAZMAT). Hazardous Materials are as follows: aerosol items, some alcohol-based items, items that contain contents under pressure, and others (e.g., hairspray and items containing flammable, volatile or corrosive chemicals). All orders containing Hazardous Materials have shipping restrictions. Only 2nd Day and Overnight options are available for orders shipping to Alaska, Hawaii and the U.S Territories. We cannot ship ground to these destinations.

PO/APO/FPO Boxes

We are currently unable to accept orders to be billed or shipped to PO/APO/FPO Boxes. If you have entered these addresses, your delivery may be delayed. You will be contacted for an alternate delivery address or your order will be refunded.

Free Shipping Promotion

Orders qualifying for our everyday FREE shipping promotion are shipped via our Standard Ground Shipping service only. FREE shipping is available in the Continental U.S. only, and excludes Alaska, Hawaii, and the U.S. Territories, as well as for oversized packages.

International

We are currently unable to accept orders to be billed or shipped to destinations outside the U.S. We apologize for any inconvenience.

Cancellations

Upon request, orders can be cancelled before they’re processed in the warehouse. Once the order is processed, customer will need to ship it back to JPMS for a refund.